Pissed Off

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even13flow
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Pissed Off

Post by even13flow »

Anybody who's been in the musicians forum, can see that I have a new guitar coming, and it cost me $6500 alone. Well, upon it's completion I wanted it here as quick as possible and therefore paid for overnight shipping, which costed a whopping $175! So here we go...

He sent it on Wednesday, a day earlier than expected! Today is Thursday, I called up Ken to find out if he sent it and he said I should get it today, after all we did overnight ship it. I quickly called up FedEx and tracked my package, I would not be recieving my guitar today, BUT TOMORROW.

"Your package was delayed in Memphis due to weather"

"Well, can I get a refund?"

"No, not due to the weather"

It's a load of bullshit that I paid $175 for overnight shipping, and they don't even stand by their guarantee. I'm on the phone right now waiting to speak to a manager because I am pretty PISSED right now. I'll edit the post when all is said and done

Just got off the phone, they will be giving me my money back! It still doesn't fucking get me my guitar here today though. :mad:
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Poolzer
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Re: Pissed Off

Post by Poolzer »

I hate having to wait for stuff, know how you feel man!

Good news is you get your money back for the shipping and will be rocking out with it this weekend!
Bleed the day.
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MetDream
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Re: Pissed Off

Post by MetDream »

Im glad you were persistent. That overnight rate was ridiculous to begin with, but then to not get it refunded would burn bad!! Congrats on the new guitar by the way!
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even13flow
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Re: Pissed Off

Post by even13flow »

I don't exactly think the overnight rate was unfair. It's a guitar in a hardshell case, which must weigh 30 lbs or something. Plus I'm sure the box is quite large.

I DO think it's unfair when you pay for overnight and you don't get the item overnight lol. Ah, I'm doing OK, I'll have it tomorrow.
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King_Nothing
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Re: Pissed Off

Post by King_Nothing »

Ahhh, the dreaded "Can I speak to your Supervisor" Line haha.
Im a supervisor at an Inbound call center for 100's of companies accross Canada so I have to deal with lots of calls like that.
Im glad you stuck to your guns man, good work on getting your cash back!
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Fadingtoblack
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Re: Pissed Off

Post by Fadingtoblack »

That sucks man, but at least you got your refund.

And remember you only have to wait one more day, imagine if you had to wait for the guitar you were originally getting to be ready! :o
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Metallifold
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Re: Pissed Off

Post by Metallifold »

I think you're focusing on the wrong thing here. You got guitar shipping for free, it saved you 175 bucks. I see saving 175 bucks of just waiting 48 hours as very fucking good. :lol:
But hey, I do understand that you want it as soon as possible :)
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even13flow
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Re: Pissed Off

Post by even13flow »

I have considered that, it surely worked in my advantage that it was delayed. I'll still have it for the weekend, and with my bank account nearly at 0, I need the money now more than ever. I did think up another scenario though that is kind of funny (but wouldn't be funny...you'll see)

I've already won the battle and FedEx refunded my money for shipping. At this point, they could really do whatever they wanted to my package, because what could I demand if I called back? They could take as long as they want to get it to me, because I have nothing else to demand :lol: At the very least, at least I wasn't a dickhead on the phone, I stayed cool, calm, and collected because I know it's not the person taking the phone calls fault, nor is it the supervisors, nor is it truly FedEx's fault...but I paid $175 and they better deliver overnight for that price.

Alas, here we are at the end time. It's 7:37 AM and I'm counting down the minutes until my free shipping KL guitar arrives.

Seconds feel like minutes,
Minutes feel like hours,
and hours feel like days

(A quote from David Blaine in case you wonder wondering)

I'll definately be back tonight in the musicians forum with some pictures.
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master of rehab
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Re: Pissed Off

Post by master of rehab »

Hey man, I think alot has to do with the route of the package. I sent a package on wednesday afternoon from Vancouver to Scotland. 6 hours after pickup from the office at work, it was in Memphis and my dad in Scotland got it lunchtime today (GMT).

FEDex are usually very good. I use them all the time. As long as you get it, that is what counts. Still looking for the Killswitch Minnesota show BTW. Cannot get it yet.
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