we'll see...i have pre-ordered the Exodus Acrocity Exibit A w/t-shirt..here is some additional info
please e-mail
customersupport@cmdistro.com to get help from our technical support team.
SHIPPING & HANDLING
ORDER, CART AND PRICES
RETURNS
TECHNICAL SUPPORT
GENERAL QUESTIONS
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SHIPPING & HANDLING:
How much is shipping?
United States:
$2.00 1st item; $1.00 each additional item
Canada & Mexico:
$4.00 1st item; $1.00 each additional item
Central/South America:
$6.00 1st item; $2.00 each additional item
Rest of World:
$8.00 1st item; $3.00 each additional item
*All orders within the Continental U.S. with a subtotal of $100.00 or more are shipped free of charge!
Can I check the status of my order online?
This feature is currently not available, but planned for the future.
What carrier do you use to ship your orders?
All orders with a subtotal over $40.00 are sent DHL Ground (street addresses ONLY). Orders with a subtotal below $40 are sent US Post First Class.
Are confirmation e-mails sent when you send the items I've ordered?
As soon as you submit your order we will send you a confirmation via e-mail with your order. If your order’s subtotal is above $40.00, DHL will send an additional e-mail once your order is shipped.
What forms of payment do you accept?
At this time we accept payment by credit card, and Paypal.
How long will it take to get my order?
Orders usually ship within 1-2 days of processing (excluding weekends and holidays). However, please allow up to 2 weeks before checking status.
Do you accept orders from outside the U.S. or Canada?
We do not accept credit card issued outside the U.S. or Canada. Please use Paypal (U.S.A. and Canada only)
Can you mark your customs form as "Gift" or "Commercial Sample" to avoid Customs fees?
No. All orders are sent as “merchandise.”
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Order, cart and prices:
How do I order from your webshop?
You must first create an account. To order, you have to put the item in the cart first. When you see the “Cart” symbol, you may deposit the item connected with it in your cart. When you’ve finished shopping, select the Check-Out link to enter the cart editor. After you have checked and/or changed the number of items, proceed to the Step 2 of 4 where you enter your address. If everything is correct, proceed to Step 3 of 4 and choose your type of payment. Review your order on the last step and press the “Finish Checkout“ link to submit your order. All you have to do now is wait for your package to arrive!
If an item is marked as “not available”, why am I allowed to put it in my cart nevertheless? Will I get this item anyway?
If an item is marked “not available”, it is temporarily out of stock (and has most likely already been re-ordered by us).
Do I pay tax?
California residents will be charged 8.25% Sales Tax.
Where do I change the number of items?
After you have logged in, you can get to the cart editor via the Checkout link. There you may change the numbers of items that you have put in your cart. If you are not ready to check out, simply click the “Continue Shopping” link.
What’s the difference between billing address and shipping address?
The billing address is the address where you receive your bank or credit card statement. The shipping address is the address where you want to receive your order. These can be different, although they must both be in the U.S. or Canada.
When I click on “Finish Checkout,” it gives me a Server Error. What do I do?
Please recheck your Credit Card number and make sure it is correct. If you keep receiving the error message, please contact us.
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RETURNS:
An item from my order is defective or damaged. How do I exchange it?
Please fill out the Defective/Damaged Return Form and include with your return.
If you receive an item other than what you ordered or an item with a manufacturing defect, simply return it to our office and we will replace it with the correct item, along with a credit slip to cover your return shipping expenses.
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TECHNICAL SUPPORT:
While creating a new user account, the system tells me that the user name already exists. What does this mean?
If this message is shown during creation of a user account, we already have a registered customer in our database with that same e-mail address.
If you already registered your account before, but can't remember your password, please use the reminder function, to get your password via email.
Why can’t I log in?
This may happen for several different reasons:
1.) Your user name doesn’t exist; your account may not have been created yet. Please create a new account and a new user name here
2.) Your password is wrong, please use the reminder function to get your password via email.
Where can I edit or delete a new address?
When reaching Step 2 of 4 in the Check Out process, you will find change address links under both the billing and shipping address fields. This will save your new address for your next order.
Where do I enter my bank account data / credit card information?
When reaching Step 3 of 4 in the Check Out process, select Credit Card as a payment method and fill in all the fields.
I’ve forgotten my password... what can I do?
As long as you remember your user name, this is no problem. Simply select the reminder function to get your password via e-mail. If you have forgotten your user name as well, please e-mail
customersupport@cmdistro.com to get help from our technical support team.
How safe is my personal data during transmission and storage?
We use 128bit SSL decoded connections between client and server for transmission protections. If you would like to know more about this, please refer to our general terms and conditions under data protection.
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GENERAL QUESTIONS:
Who do I contact for technical support?
For all technical issues (i.e. problems with account or trouble submitting order), please contact our I.T. dept. via e-mail at
support@cmdistro.com.
Who do I contact for order related questions?
For all order related issues (i.e. order status or payment questions), please contact our Mail-order dept. via e-mail at
orders@centurymedia.com or by phone at 1 (800) 250-4600 Monday-Friday 8am-7pm PST.
Why is my CD not factory sealed?
Many of the titles we carry from Europe, or from smaller independent labels are not sealed with shrinkwrap. Regardless, all of the cd’s we carry are brand new.
When will an “out of stock” item become available again?
Please check our webshop periodically, as we receive re-stocks daily. The web shop will reflect a restock normally within 1 hour.
Do you offer faster shipping options?
This option will be coming soon. Please call 1(800) 250-4600 to place your order with rush (overnight / next day) shipping before 2:30 P.M. (PST). Additional charges will apply.
What is the difference between PAL and NTSC?
There are two video standards, PAL (Phase Alternating Line) and NTSC (National Television System Committee). NTSC is used mainly in North America, Japan, Mexico and Canada, and PAL is used almost everywhere else in the world including Australia and NZ. A PAL signal cannot be played on a NTSC DVD player, and conversely a NTSC signal cannot be replayed on a PAL DVD player. Please check your DVD player for what standards it can play before purchasing a PAL formatted DVD.
Do you still offer print catalogs?
No. Please use CMDistro as a reference for all available stock and prices.
This CD sucks! Can I return it?
No. Make sure you know what you’re buying before purchasing. All returns for defective items will get a new copy of the same item in return.
