Laptop problem with Internet Browsing

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King_Nothing
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Laptop problem with Internet Browsing

Post by King_Nothing »

Hey everyone, I'm about to rip out my hair over this....my GF's laptop can detect and connect to our wireless network...it can do Windows Updates and Antivirus updates....it will NOT allow her to surf using Firefox or IE (Unable to connect error)
But it can download Windows updates? WTF is going on, can anyone suggest a fix?
She is using windows VISTA, and it was working fine up until recently...not sure what may have happened. No settings were changed either. Its not our router as all my other wireless devices are working fine. The laptop will connect to the internet, just not on a browser...fuckin stupid. It wont even work when we use a network cable direct into the laptop. I have re-installed both browsers too and nothing.

Any help would kick ass!
Thank you! :D
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damage jackal
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Re: Laptop problem with Internet Browsing

Post by damage jackal »

sounds like dns issue
can you load:
http://www.example.com/
http://192.0.32.10/ same site but by ip
also, not sure if this works on vista but: start > run > hh http://google.com
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forka2k
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Re: Laptop problem with Internet Browsing

Post by forka2k »

Sound as DNS problem. Try to open command prompt and type ipconfig /flushdns and then restart the windows.
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King_Nothing
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Re: Laptop problem with Internet Browsing

Post by King_Nothing »

Hey guys thanks for the tips, but neither seemed to work :(

I flushed the DNS, restarted, still same problem, when I went to start > run > hh http://google.com it brought up "Navigation Cancelled'
Also, I could not reach http://www.example.com/ or http://192.0.32.10/

Any other ideas?
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deadone
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Re: Laptop problem with Internet Browsing

Post by deadone »

have you tried to ping and see if you get a responce.
anyway you more than welcome to try this.

shut down the laptop, and the router / gateway
Turn on the router and then the laptop
start - run - cmd - ipconfig, do you get an IP address? Default gateway?

If you get a default gateway, that means your PC / Laptop is talking to the router.
If you don't, then something else could be preventing it (WEP Key) for example

Start - Run - Cmd - Ipconfig /release (Press enter)
Start - Run - Cmd - Ipconfig /renew (Press enter)
Start - Run - Cmd - Ipconfig /flushdns (Press enter)

NOTE: If you go to Start/ Programmes/ Accessories and find the command prompt icon. Hover the mouse over and right click, then select run as administrator. You can also make a desktop shortcut and right click / run as administrator from there.

If you don't run the command as administrator you receive the following error:
C:\Users\Admin>ipconfig/flushdns
The requested operation requires elevation.

also turn off your firewall etc, see if you can connect then, if yes then its been blocked by accident.

hopefully running as admin when flushing will solve the problem

Mick
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King_Nothing
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Re: Laptop problem with Internet Browsing

Post by King_Nothing »

Hey Mick, thanks for the assistance:

start - run - cmd - ipconfig, do you get an IP address? Default gateway = yes one is displayed

Start - Run - Cmd - Ipconfig /release (Press enter)
Start - Run - Cmd - Ipconfig /renew (Press enter)
Start - Run - Cmd - Ipconfig /flushdns (Press enter)
*did this and still no luck :( I have no firewall running either....this is just stupid.
R.I.P Dave Brockie
R.I.P Cliff Burton
R.I.P Dimebag Darrell Abbott
R.I.P Layne Staley
R.I.P DIO
R.I.P Cory Smoot
R.I.P Jeff Hanneman
R.I.P John Rutsy
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thanks to deadone for the sig
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forka2k
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Re: Laptop problem with Internet Browsing

Post by forka2k »

What antivirus program you are using?
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King_Nothing
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Re: Laptop problem with Internet Browsing

Post by King_Nothing »

forka2k wrote: What antivirus program you are using?
She is using AVG Free, and it has been installed for a while before this happened. Only thing left I can think of trying is uninstalling AVG as well.
We were running Comodo Firewall, which is now uninstalled, we also uninstalled any Norton shit we could find, as well as disableing windows firewall....as you can see, this is getting quite irritating lol.
But I REALLY appreciate all the help you guys are offering :)
R.I.P Dave Brockie
R.I.P Cliff Burton
R.I.P Dimebag Darrell Abbott
R.I.P Layne Staley
R.I.P DIO
R.I.P Cory Smoot
R.I.P Jeff Hanneman
R.I.P John Rutsy
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thanks to deadone for the sig
Looking for Metallica-1997-02-12-Winnipeg
RETIRED FROM TRADING Check out my DVD list in TXT Hit F5 to Refresh List
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deadone
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Re: Laptop problem with Internet Browsing

Post by deadone »

did you run the flush dns etc as administrator?
also have you tried system restore to an earlier time when it did work?

and also this might help us as it wil list information
Start, Run, CMD to open a command prompt:
Type the following command:
IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here after you have tried the next message below if it dont work.

using a laptop with built-in wireless adapter, make sure you have activated the wireless adapter by turning on the wireless button, press Alt+F2 or other keys on the laptop. Read the laptop manual on how to activate the wireless adapter on laptop. As an example, usually I press Alt+F2 keys to activate wireless adapter on Dell Latitude laptop.

also a malware scan/ registry scan / antivurus scan might find something. so if you have not already scan.

Mick